When will my engraved item ship?
We process and ship most orders within a few hours this includes engraved items
and non-engraved items. Having your item engraved does not delay your order.
We specialize in engravable jewelry and gifts therefore we have all the resources necessary in our design studio to get your order engraved and shipped to you super-fast.
Learn more about our shipping options and delivery estimates.
Your order might be delayed if we need to contact you regarding your special request or if your order requires clarification.
When in doubt leave us a detailed note in the special requests step. If you would like us to contact you please leave your
preferred contact information and the best time to contact you in the special requests step.
Will my text fit?
We provide an ideal number of characters to enter on each engravable item. If you enter the ideal recommended your text will fit and look optimal.
If you enter more than the ideal recommended your text might be difficult to read.
We reserve the right to shorten text entered to fit nicely on an engraved bead - as the goal is for your personalized gift to be perfect
- and for you and your gift recipient to be happy.
How should I enter a date?
On small items we recommend the date format xx.xx.xx or the date format xx.xx.xxxx.
We do not recommend adding a zero in front of single digit months or days - for example 02.02.2010 looks better as 2.2.2010.
This however is a personal preference.
On larger items like a dog tag with an engravable surface larger than one inch you may enter the full date (e.g., January 24, 2011).
Which font or monogram option will look best?
The perfect font or monogram style is a matter of preference - and a matter of available engravable space.
How much text you wish to have engraved on a specific gift item
will determine for the most part which font or monogram option will look best.
We provide recommendations based on the number of characters a specific jewelry item can fit on its engravable surface on every product page.
We recommend using non-script fonts when entering more than the ideal recommended number of characters.
Use script fonts for smaller names or words with up to five characters on small engravable items.
If you are not sure - opt to have our personalization experts choose the best font or monogram option for your personalized keepsake gift.
View font and monogram style options.
What is a monogram?
A monogram includes three initials in a specific order.
Please enter all three letters in the exact order you would like us to engrave them in. We will personalize your gift using the exact order each letter is entered.
If you are unsure leave us a note in the special requests step - include the full name to be monogrammed (i.e., the first name, the middle name, and the last name in order). Then state you would like a monogram.
View monogram styles and monogram help.
One Person
Monogram Correct Order
First, Last, Middle
Monogram Example
Ava Marie Kennedy = AKM
Two Persons - Married Couple
Monogram Correct Order
Wife’s First, Husband’s Last, Husband’s First
Monogram Example
Rebecca Smith & Anderson Taylor = RTA
What if I make a mistake?
We process orders promptly. Please proof your entries before submitting your order to ensure all details are correct. Once an order has been placed updates or changes cannot be made.
We proof all orders carefully. We will contact you via e-mail promptly if we notice an inaccuracy.
We do correct misspelled words and grammatical errors if we can determine with 100% certainty the misspelled word or grammatical error was not intentional.
Please check the spelling of your personalization text as we may not correct misspelled words.

We offer professional engraving services. Our engraving specialists know what looks best in almost every
situation.
We provide personalization guidelines and tips to help you enter the best personalization text and choose
the best personalization options – however, on occasion some orders will need to be modified.
We will modify your order to ensure your personalization text looks optimal. This means we will determine
appropriate line breaks, spacing, and the best font and monogram option for your specific jewelry item. We
will always try to accommodate all requests but will use our expertise when appropriate.
1. Enter your personalization text exactly how you would like it to appear on your jewelry item. Text entered in ALL CAPS will be engraved in ALL CAPS. Not all font options look optimal with ALL CAPS, therefore, we may select another option for you.
2. Line breaks and character placement will be determined by our professional engraving staff. We have many years experience and will ensure your personalization text will look professional.
3. We will override any special requests if the personalization does not look optimal.
4. We will select the best font or monogram option if the one selected does not look good on the jewelry item purchased.
5. It is best to enter the ideal characters specified per jewelry item – as the ideal looks best. Your text might be difficult to read if you enter more than the ideal recommended.