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General
Privacy and Security
Ordering
Payment
Shipping and Handling
Taxes
Personalization - Engraving
Jewelry Sizing
Jewelry Creation Process, Safety, and Care
Gifts
Custom Requests
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General
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Q: Where are you located?
A:
Our company and design studio is headquartered in the fast-growing and fun-loving city of
Frisco, Texas
located just 40 minutes north of Downtown Dallas.
Although our design studio is currently not open to the public you can purchase our beautiful fine handmade
jewelry designs online, by phone, or by mail.
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Q: How may I contact you?
A:
You may contact us by phone, by e-mail,
or by mail.
Our customer service team is here for you.
Phone Number:
1-888-707-7772
Mon-Fri 8am - Midnight EST
Sat-Sun 9am - 9pm EST
E-Mail Address:
CustomerService@BeadifulBABY.com
Mailing Address:
BeadifulBABY®
3245 Main Street
Suite 235-204
Frisco, TX 75034
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Q: Are you on Twitter?
A:
Yes we are. Follow us at Twitter
to learn about new products, new promotions, or just to talk to us.
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Q: I ordered the extension chain option but I don't see it in the box?
A:
You may choose to customize your beautiful custom handmade BeadifulBABY® fine jewelry items with or without
an extension chain. If you choose the extension chain option, the extension chain will be attached directly to
the bracelet or necklace as shown in the photo just below. The extension chain is not removable. The extension
chain measures approximately ½". Extension chains longer than ½" are not recommended.
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Privacy and Security
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Q: Is your checkout process secure?
A: Yes.
BeadifulBABY® offers a secure checkout environment where you can pay for your purchase with
confidence. Our Secure Encryption & Identity Assurance Services are provided by
DigiCert®.
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Q: Do you sell or share my personal information with other companies?
A:
No. We use the information you provide about
yourself when placing an order only to complete that order. We do not share this
information with outside parties except to the extent necessary to complete that
order.
We use the information you provide about someone else when
placing an order only to ship the product and to confirm delivery. We do not
share this information with outside parties except to the extent necessary to
complete that order.
We offer gift-cards by which you can personalize a
product you order for another person. Information you provide to us to create a
gift-card is only used for that purpose, and it is only disclosed to the person
receiving the gift.
We use return email addresses to answer the email we
receive. Such addresses are not used for any other purpose and are not shared
with outside parties.
You can register with our Web site if you would
like to receive updates on our new products and services. Information you submit
on our Web site will not be used for this purpose unless you fill out the
registration form.
We use non-identifying and aggregate information to
better design our Web site and to share with advertisers. For example, we may
tell an advertiser that X number of individuals visited a certain area on our
Web site, or that Y number of men and Z number of women filled out our
registration form, but we would not disclose anything that could be used to
identify those individuals.
Finally, we never use or share the
personally identifiable information provided to us online in ways unrelated to
the ones described above without also providing you an opportunity to opt-out or
otherwise prohibit such unrelated uses.
View our entire privacy policy.
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Ordering
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Q: Can I order by phone?
A:
Yes. Call us toll-free 1-888-707-7772 Mon-Fri 8am - Midnight EST or
Sat-Sun 9am - 9pm EST.
Our customer service team is ready to help you create a personalized gift sure to be treasured.
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Q: Can I order by mail?
A:
Yes - we offer payment by mail.
Learn more.
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Q: Can I order multiple items on one order and mail each to a different address?
A:
Yes you can. Our streamlined checkout process allows you to
ship to multiple addresses in a single order.
Gift-giving is made easy with this feature. Order as many gifts as you like on one order,
ship each to a different address, and pay once. It's that easy! At BeadifulBABY®
we offer convenience, security, and peace-of-mind.
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Q: Will I receive an order confirmation e-mail?
A:
Yes at BeadifulBABY® we keep you informed.
Within seconds of placing your order you will receive an order confirmation e-mail in the inbox of the e-mail address
provided during checkout.
You may sign in to your BeadifulBABY®
user account
to view the status of your order at any time.
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Q: What is your exchange and/or return policy?
A:
Your BeadifulBABY® jewelry is always handmade at the time you place your order with the exception of a few pendant necklaces.
We currently offer a 30-Day Return Policy on all non-engraved items. Exchanges are granted on a case-by-case basis since most items
are made by hand just for you. Additional fees may apply.
30-Day Return Policy and Instructions
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Payment
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Q: Do you accept payment via PayPal?
A: Yes we accept PayPal payments. You may pay for your order via PayPal during the
last step in the checkout process.
BeadifulBABY® is a Verified Member of PayPal, which means we have passed PayPal security checks.
You must be logged into your PayPal account to view the PayPal Verified page for BeadifulBABY®.
The PayPal Verified page you will view when you click the PayPal Verified image above is created, maintained, and updated by
PayPal not BeadifulBABY®.
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Q: What payment options do you offer?
A: We accept MasterCard, VISA, American Express, and Discover credit cards.
We also accept ATM cards with a VISA or MasterCard logo, as well as,
eChecks through PayPal.
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Q: What name will appear on my credit card or bank statement?
A: We use PayPal to process all of our transactions. Your credit card or bank statement will display the following
company name on all orders placed at BeadifulBABY.com.
PAYPAL - BEADIFULBAB
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PAYPAL - BEADIFULBABY
Some credit card companies and banks limit the number of characters displayed which is why you might
see one of two display names as indicated above. If you have any questions or concerns about an order you
have placed please contact us at
CustomerService@BeadifulBABY.com.
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Shipping and Handling
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Q: What do you charge for shipping?
A: We ship all orders for free via USPS Priority Mail shipping. For your convenience we
offer a variety of other shipping options. View
shipping options.
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Q: How quickly will my order be processed and shipped?
A:
All orders both engraved and non-engraved are created and shipped from our design studio
within 24 hours. Yes that's right engraved items too. We engrave all items in our design studio so we are able
to process your orders super-fast.
Order by: 2PM CST today Tuesday, March 09, 2010
Receive by: Friday, March 12, 2010
via Free USPS Priority Mail® 2-3 business days (M-Sat)
Need it faster?
Select USPS Express Mail® for Overnight Delivery to Most Areas
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Near our Frisco, Texas design studio?
If your shipping to a city near Frisco, Texas
your package may arrive within 1-2 business days (M-Sat)
via Free USPS Priority Mail®
instead of the usual 2-3 days.
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Q: Will I receive a shipment confirmation e-mail?
A: Yes. We provide a shipment confirmation e-mail after your order has shipped. This shipment confirmation e-mail provides exact details
on when your order was shipped, when you might receive your order, and a tracking number so you may track the shipment progress
of your package.
You may sign in to your BeadifulBABY®
user account
to view your order's shipping status and shipping details at any time.
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Q: My overnight package is not here yet - what do I do?
A: We provide a shipment confirmation e-mail after your order has shipped. This shipment confirmation e-mail provides exact details
on when your order was shipped, when you might receive your order, and a tracking number so you may track the shipment progress
of your package.
All USPS Express Mail orders are guaranteed by the United States Post Office to arrive by 12:00 p.m. (noon) or 3:00 p.m. the
following day for most areas in the United States and within two days for some small rural areas within the United States.
These guaranteed delivery times depend on what time of day your USPS Express Mail order was shipped. We will always include
your expected delivery time within your shipment confirmation e-mail for your convenience.
All USPS Express Mail Shipping orders are shipped with Signature Required Upon Delivery. If no one is available to sign
for your package a second delivery attempt will be made by the postal carrier. If on the second attempt no one is available
the package will be held at your local post office for pickup. Package hold times may vary. Please call your local post office for
specific details concerning their policies and procedures for USPS Express Mail shipments.
If your package does not arrive when stated in your shipment confirmation e-mail simply call your local post office for
details on where your package may be. Have your tracking number ready. Your tracking number is required to locate your package.
If your tracking number appears to be incorrect please contact us and we will verify your tracking number for you.
Lookup your local post office contact information by zip code or address.
If your package was not delivered or attempted to be delivered during the time specified you may be entitled to a refund of the
shipping costs paid to the USPS by the USPS. All guarantees are made by the USPS, honored by the USPS, and paid to you by the USPS.
BeadifulBABY® does not guarantee delivery times nor does BeadifulBABY® refund shipping charges for orders not delivered on time.
BeadifulBABY® is not responsible for delayed delivery of any packages. Once a package has left our hands it is the responsibility
of the USPS to get that package to you in the time specified. USPS delivery time guarantees may be subject to change. Please call your
local post office to find out more about delivery time guarantees.
Lookup your local post office contact information by zip code or address.
Read more about our
Shipping Options.
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Q: Do you ship outside the United States?
A: Yes. We ship worldwide.
We currently process all Canadian and International orders using PayPal Invoicing by e-mail - as our current
checkout process allows for entry of US addresses only.
To place your Canadian or International order - simply e-mail us
your order details.
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E-mail Us
the Following Order Details to Place Your Order:
- your complete shipping address - include your province (if applicable) and/or country name,
- your list of products you wish to purchase - include a complete list of customization requirements for each product, and
- your preferred shipping method.
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Please Note:
For security reasons do not e-mail us your billing information. All billing information and details
will be collected by PayPal. Once we receive your order details we will initiate the PayPal Invoice process promptly.
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How the PayPal Invoice Process Works and What You Should Expect after Placing Your Order:
- You will receive a PayPal Invoice via e-mail from PayPal.
- Click the Pay Now link within the e-mail.
- Enter your billing information.
- We will receive notification from PayPal payment has been received.
- We will notify you by e-mail payment has been received.
- Your order will ship promptly once payment is received via your preferred stated shipping method.
- We will e-mail a shipment confirmation e-mail to you when your order ships.
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Please Note:
A PayPal account is not required to pay your PayPal invoice; however, PayPal may take up to two to five days
to verify your payment method if you do
not have a PayPal account. This verification process is a security measure which protects the buyer and the seller.
Shipping is additional.
View international shipping rates.
Please Note:
VAT and other taxes
are the responsibility of the buyer.
Canadian orders are subject to Provincial Sales Tax (PST).
The recipient will be required to remit Provincial Sales Tax (PST) to their respective taxing authority
on all packages shipped to certain Canadian postal codes such as those in the province of Saskatchewan
and the cities of Hull, Quebec, Hawkesbury, and Ontario. For more information on possible PST or VAT taxes
contact your local post office unit or taxing authority.
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Q: Do you ship to military addresses (i.e. Army Post Office (APO) and Fleet Post Office (FPO))?
A: Yes we do. We ship to APO (Army Post Office) and FPO (Fleet Post Office) addresses.
We ship all orders via USPS Priority Mail® shipping unless USPS Express Mail® shipping is selected
during checkout.
The Department of Defense (DOD) cancelled the Any Service Member program therefore all military mail
must be addressed to a specific person. Enter the service member's full name and the unit.
Enter either APO or FPO in the city textarea and
select either AA, AE, or AP for the state.
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Examples of complete military addresses are as follows::
FULL NAME
UNIT, BOX
APO or FPO, AA, AE, or AP
SSGT James Madison
Unit 4050 Box 8450
APO AP 96278-4050
Seaman Robert Smith
USCGC Madison
FPO AP 96667-4050
SGT Bryan Alexander
PSC 831 Box 55
APO AE 09499-0055
SGT Sarah Stewart
CMR 4580
APO AA 09045-1150
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Taxes
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Q: Do you charge sales tax?
A: Sales tax is required on shipments being delivered to
addresses in the states where we have a physical presence. Below is a
list of states where sales tax is applied and the applicable rate(s). In
some states shipping/handling charges are also considered taxable.
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STATE/PROVINCE
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TAX RATE (%)
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SHIPPING TAXABLE
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Texas
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8.25000
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Yes
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International and Canadian Orders
VAT and other taxes are the responsibility of the buyer.
Canadian orders are subject to Provincial Sales Tax (PST).
The recipient will be required to remit Provincial Sales Tax (PST) to their respective taxing authority
on all packages shipped to certain Canadian postal codes such as those in the province of Saskatchewan
and the cities of Hull, Quebec, Hawkesbury, and Ontario. For more information on possible PST or VAT taxes
contact your local post office unit.
How to Place an International or Canadian Order
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Jewelry Sizing
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Q: How do I know what size to order?
A: We make finding your bracelet and necklace size easy.
Most babies, toddlers, children, and adults will fall into these
Bracelet Size Guidelines
and these
Necklace Size Guidelines.
We also have a
Charm Size Guide.
to help you choose the best charm for your custom BeadifulBABY® Jewelry.
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Q: What if I order the wrong size?
A: If you order the wrong size after following our
Bracelet Size Guidelines
and our
Necklace Size Guidelines
we will be more than happy to resize your bracelet or necklace for you.
Just simply use our Resize Me!™ Online Order Form
to pay the small resizing fee.
This small fee includes restringing materials, time spent to restring, and cost to ship product back to you.
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Q: My child has outgrown their bracelet or necklace - can you resize it for me?
A: Yes. We will gladly resize your child's bracelet or necklace for you. Although most customers find they
prefer to order a whole new bracelet or necklace because they want to keep their child's first bracelet or necklace
as a treasured keepsake in their child's baby book. It is always fun to look back at special keepsakes
to awe at the small size your child once was.
First, determine the size you would like your child's bracelet or necklace resized at using our
Bracelet Size Guidelines
or our
Necklace Size Guidelines,
Second, click the link below to pay the small resize fee and to get further
instructions on how to get your child's bracelet or necklace resized.
Go to Resize Me!™ Online Order Form Now.
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Jewelry Creation Process, Safety, and Care
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Q: Is your jewelry made in the U.S.A.?
A: Yes. We handcraft all BeadifulBABY® custom jewelry in Frisco, Texas, U.S.A. from component parts
made both in the U.S.A. and globally. All component parts are quality 92.5 sterling silver.
We use the finest grade AAA colored gemstones, the finest grade AA+ and grade AAA Freshwater
cultured pearls, and the best stringing components manufactured in California by SoftFlex™.
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Q: What is your jewelry made of?
A: We use only the finest materials and components in your custom handmade jewelry.
We handcraft all BeadifulBABY® custom jewelry in Frisco, Texas, U.S.A. from component parts
made both in the U.S.A. and globally. All component parts are quality 92.5 sterling silver.
We use the finest grade AAA colored gemstones, the finest grade AA+ and grade AAA Freshwater
cultured pearls, and the best stringing components manufactured in California by SoftFlex™.
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Q: When should my baby or child wear his/her jewelry?
A: We hand make keepsake jewelry for both baby and child. We recommend keepsake jewelry for
children under three be worn for a one-time event and then be put away in a keepsake baby book or
memory box to remember the special event by.
We do not recommend jewelry be worn every day by children under three.
We handcraft your custom keepsake jewelry with the utmost of care at the time you place your order
in our design studio in Frisco, Texas, U.S.A. Although each piece is thoroughly inspected all jewelry
is delicate and can break.
Small parts may present a choking hazard.
We recommend children under three years of age be
supervised at all times while wearing BeadifulBABY® jewelry products
or any other brand of jewelry products. Never leave a child under the
age of three unattended while wearing any jewelry product. Remove
all jewelry before napping, riding in a car seat, bath time, unattended playtime, or bedtime.
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Q: How do I care for my jewelry?
A: You can keep your jewelry products looking new for
years to come by following a few simple instructions on jewelry care.
We include a
Jewelry Safety and Care Instructions Card
with each piece of BeadifulBABY® jewelry for your convenience.
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Gifts
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Q: Do you offer gift-wrapping?
A: Yes. At BeadifulBABY® we believe
the presentation of every gift,
whether for yourself or a loved one, should be as
beautiful as the gift itself. Therefore, we provide
complimentary gift packaging
on all orders.
For those who love gift-wrapped gifts we also provide
our signature gift packaging
option for a small additional charge.
All gift boxes are made from
100% recycled materials
(i.e. approximately 80% post-consumer and 20% post-industrial).
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Q: Can I include a gift card with my gift?
A: Yes. Send a beautiful handmade gift card along with your beautiful handmade custom gift.
All gift cards are complimentary.
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Q: What should I write in my gift card?
A: We know it is sometimes hard to find just the right words to tell that special someone
how much you care or appreciate them - so we've come up with suggestions to help you find just the right
words.
Gift Message Examples
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Q: If I order multiple gifts in one order, how will I be able to tell each gift apart?
A: On all orders with multiple gifts we affix a handmade gift tag to each gift
so you or your gift recipient can tell each gift apart.
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Q: Does your packing slip include pricing information?
A: Our BeadifulBABY® packing slips do not contain pricing or billing information.
They do however contain a product description so in order to maintain the surprise of a potential gift,
we seal our BeadifulBABY® packing slips with a sticker.
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Q: How do I know my gift-recipient received their gift?
A: All shipments contain a unique tracking number making it easy for you to track your package
to its destination.
To view the latest tracking information for your package sign in to your BeadifulBABY®
user account.
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Q: Do you offer gift-certificates?
A: Yes we do. At BeadifulBABY® we make gift-giving easy!
BeadifulBABY® Gift Certificates
come in $10, $25, $50, $100, & $200 denominations.
Order one or several of each. You can choose to e-mail your BeadifulBABY® Gift Certificate
for quick-delivery or you can select from one of three stylish gift certificates to mail
to your special loved one or friend.
Gift certificates are a great last minute gift option and a great way for the
receiver to select a gift all their own.
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Custom Requests
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Q: I like a piece of your jewelry, but can you make a small change for me?
A: Yes we can. Every product page has a "Special Requests" step.
Just leave us a note with a description of the change you would like us to make.
We will contact you via e-mail if we need clarification or if we cannot make the change.
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Q: I have a special request - where do I enter my request?
A: Have a special request you would like us to know about.
Every product page has a "Special Requests" step.
Just leave us a note detailing your special request.
We will contact you via e-mail if we need clarification or if we cannot honor
your special request.
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If you have any questions, comments, or feedback please
e-mail us
or call us toll-free 1-888-707-7772.
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Shop BeadifulBABY® for Fine Personalized Jewelry & Personalized Gifts by Category:
♥ Shop Bracelets ♥
Grandmother Bracelets -
Mommy Bracelets, Mother Bracelets -
Mother Daughter Bracelet Sets -
Infant Bracelets, Baby Bracelets -
Christening Bracelets -
Baptism Bracelets, Baptismal Bracelets -
First Communion Bracelets, Confirmation Bracelets -
My First Pearls® - Fine Pearl Bracelets -
Personalized Bracelets - Just for Boys Collection -
Personalized Bracelets - Just for Girls Collection -
Engravable Bracelets, Engraved Bracelets -
Medical ID Bracelets for Baby and Child -
Charm Bracelets -
Sister Bracelets -
Friendship Bracelets -
Princess Bracelets -
View All Bracelets
♥ Shop Necklaces ♥
Mommy Necklaces, Mother Necklaces -
Photo Necklaces -
Mother Daughter Necklace Sets -
Christening Necklaces -
Baptism Necklaces, Baptismal Necklaces -
First Communion Necklaces, Confirmation Necklaces -
My First Pearls® - Pearl Necklaces -
Personalized Necklaces - Just for Girls Collection -
Friendship Necklaces -
Princess Necklaces -
Locket Necklaces -
View All Necklaces
♥ Shop Rings ♥
Engravable Rings -
Religious Rings -
♥ Shop Gifts ♥
Top Ten Gifts and Bestsellers -
Engravable Gifts, Engraved Gifts -
Mother's Day Gifts -
Adoption Gifts -
Pregnancy Gifts -
New Mom Gifts -
New Dad Gifts -
New Baby Gifts, Babyshower Gifts -
Christening Gifts -
Baptism Gifts, Baptismal Gifts -
First Communion Gifts, Confirmation Gifts -
Birthday Gifts -
Graduation Gifts -
Wedding Gifts -
Anniversary Gifts -
Just Because Gifts -
Gift Certificates -
View All Gifts
♥ What's New ♥
Summer 2009 New Personalized Gift Designs
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