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BeadifulBABY.com - FAQ's - Frequently Asked Questions


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BeadifulBABY.com - FAQ's - Frequently Asked Questions - Table of Contents
  1. How can I contact you?
  2. When will I receive my order?
  3. I need my order tomorrow - what shipping method do I select?
  4. My overnight package is not here yet - what do I do?
  5. Do you ship to Canada and Internationally?
  6. How do I pay for my Canadian or International order?
  7. What payment options do you offer?
  8. Is your checkout process secure?
  9. Do you charge sales tax?
  10. How do I know what size to order?
  11. What if I order the wrong size?
  12. My child has outgrown their bracelet or necklace - can you resize it for me?
  13. How many strands may I add to my Mother or Grandmother Bracelet?
  14. Can I order a name bracelet without a name?
  15. Can I add another strand or name to my Mother Bracelet?
  16. What is your jewelry made of?
  17. How do I care for my BeadifulBABY Jewelry?
  18. Can you gift-wrap my order?
  19. Do you offer gift-certificates?
  20. Can I order multiple items on one order and mail each to a different address?
  21. Can you create a custom piece of jewelry for me?
  22. I like a piece of your jewelry, but can you make a small change for me?
  23. What name will appear on my credit card or bank statement?
  24. Does your packing slip include pricing information?
  25. If I order multiple gift-wrapped gifts, how will I be able to tell each gift apart?
  26. Do you offer discounts on large quantity orders?
  27. Do you have a catalog?



1. How can I contact you?
Call us toll-free 1-888-707-7772
Mon-Fri 8am-6pm CST

or e-mail us at CustomerService@BeadifulBABY.com
24 hours a day, 7 days a week

We are more than happy to help you place your order online or over the phone. Call us toll-free Monday through Friday from 8am to 6pm CST (i.e. 9am-7pm EST, 7am-5pm MST, 6am-4pm PST) or e-mail us 24 hours a day, 7 days a week. We respond to all e-mail inquiries the same day and usually within the same hour. So contact us today - we're here to help.






2. When will I receive my order?
We take great care and pride in getting your order to you as fast as we can - most orders ship the same day. All orders are processed and shipped within 72 hours, with the exception of hand-engraved, machine-engraved, and monogrammed items; these items require an additional 7-10 days for delivery.

We provide Free USPS Priority Mail® Shipping with every Domestic order. All International Orders require USPS Express Mail Shipping or USPS Global Mail Shipping with Delivery Confirmation.

Determine International Shipping Rates

Read more about our Shipping Options.






3. I need my order tomorrow - what shipping method do I select?
Select the USPS Express Mail Shipping option during checkout to receive your order the very next day for most domestic United States areas. A few small rurals areas require two days to receive their shipment. Delivery times are determined by the United States Post Office. We ship all USPS Express Mail Shipping orders we receive before noon CST the very same day with the exception of hand-engraved or machine-engraved orders. Engraved orders require a few extra days to process before being shipped. Exact processing times for engraved orders are indicated on their respective product page. Orders received after noon CST are shipped the next business day. Business days are considered Monday thru Saturday not including Sunday and/or post office holidays.

All USPS Express Mail Shipping orders are shipped with Signature Required Upon Delivery. If no one is available to sign for your package a second delivery attempt will be made by the postal carrier. If on the second attempt no one is available the package will be held at your local post office for pickup. Package hold times may vary. Please call your local post office for specific details concerning their policies and procedures for USPS Express Mail shipments.

Lookup your local post office contact information by zip code or address.

Read more about our Shipping Options.






4. My overnight package is not here yet - what do I do?
We provide a shipment confirmation e-mail when your order has shipped. This shipment confirmation e-mail provides exact details on when your order was shipped, when you might receive your order, and a tracking number so you may track the shipment progress of your package.

All USPS Express Mail orders are guaranteed by the United States Post Office to arrive by 12:00 p.m. (noon) or 3:00 p.m. the following day for most areas in the United States and within two days for some small rural areas within the United States. These guaranteed delivery times depend on what time of day your USPS Express Mail order was shipped. We will always include your expected delivery time within your shipment confirmation e-mail for your convenience.

All USPS Express Mail Shipping orders are shipped with Signature Required Upon Delivery. If no one is available to sign for your package a second delivery attempt will be made by the postal carrier. If on the second attempt no one is available the package will be held at your local post office for pickup. Package hold times may vary. Please call your local post office for specific details concerning their policies and procedures for USPS Express Mail shipments.

If your package does not arrive when stated in your shipment confirmation e-mail simply call your local post office for details on where your package may be. Have your tracking number handy. Your tracking number is required to locate your package. If your tracking number appears to be incorrect please contact us and we will verify your tracking number for you.

Lookup your local post office contact information by zip code or address.

If your package was not delivered or attempted to be delivered during the time specified you may be entitled to a refund of the shipping costs paid to the USPS by the USPS. All guarantees are made by the USPS, honored by the USPS, and paid to you by the USPS. BeadifulBABY® does not guarantee delivery times nor does BeadifulBABY® refund shipping charges for orders not delivered on time. BeadifulBABY® is not responsible for delayed delivery of any packages. Once a package has left our hands it is the responsiblity of the USPS to get that package to you in the time specified. USPS delivery time guarantees may be subject to change. Please call your local post office to find out more about delivery time guarantees.

Lookup your local post office contact information by zip code or address.

Read more about our Shipping Options.






5. Do you ship to Canada and Internationally?
Yes we ship to Canada and Internationally via USPS Express Mail Shipping or USPS Global Mail Shipping with Delivery Confirmation.

Determine International Shipping Rates

Read more about our Shipping Options.






6. How do I pay for my Canadian or International order?
Pay for your Canadian or International Order with a quick and easy PayPal Invoice, keep reading to learn more.

Our checkout process currently accepts US addresses only, however, we can still process Canadian and International orders through PayPal. To process your Canadian or International order please e-mail us at CustomerService@BeadifulBABY.com with your order details - or - call us toll-free 1-888-707-7772 and we can take your order details right over the phone. Order details consist of your shipping address and your exact custimization options per the product page of the product you wish to purchase. We do not need your billing information.

Immediately after receiving your order details via e-mail or over the phone we will e-mail you a PayPal Invoice via the e-mail address you used to submit your order details to us.

To pay for your order all you need to do is click the "Pay Now" button within the PayPal Invoice. PayPal offers payment security and peace of mind. You do not need to have a PayPal account to pay for your order using the PayPal Invoice payment method.

BeadifulBABY® will NOT need your billing information to process your order. Your billing information will be submitted through PayPal only.

Please note Canadian orders are subject to provincial taxes. Shipments to certain Canadian postal codes including, but not limited to, those in the province of Saskatchewan and the cities of Hull, Quebec and Hawkesbury, and Ontario, the recipient will be required to remit Provincial Sales Tax (PST) to their respective taxing authority.

We thank you for shopping with BeadifulBABY® and we hope to soon have our Canadian and International customers enjoying the same checkout process as our US customers.

Please call us toll-free 1-888-707-7772 and we can take your order over the phone within minutes.






7. What payment options do you offer?
We accept MasterCard, VISA, American Express, and Discover credit cards. We also accept ATM cards with a VISA or MasterCard logo, as well as, eChecks through PayPal.

Solution Graphics

BeadifulBABY® is a Verified Member of PayPal, which means we have passed PayPal security checks.
Official PayPal Seal

You must be logged into your PayPal account to view the PayPal Verified page for BeadifulBABY®. The PayPal Verified page you will view when you click the PayPal Verified image above is created, maintained, and updated by PayPal not BeadifulBABY®.




8. Is your checkout process secure?
BeadifulBABY® offers a secure checkout environment where you can pay for your purchase with confidence. Our Secure Encryption & Identity Assurance Services are provided by DigiCert® and our Network Security Audits are performed by Scan Alert, Inc. - HACKER SAFE®.

  HACKER SAFE certified sites prevent over 99.9% of hacker crime.






TomorrowsBABY, Inc. - D.B.A. BeadifulBABY® is a licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. Our privacy statement covers the Web site BeadifulBABY.com. TomorrowsBABY, Inc. - D.B.A. BeadifulBABY® wants this Web site, BeadifulBABY.com, to demonstrate its commitment to your privacy, we have agreed to disclose our information practices and have our privacy practices reviewed for compliance by TRUSTe.



View Our Privacy Policy.

BeadifulBABY® is a proud member of the Better Business Bureau and meets all BBBOnLine participation and Better Business Bureau membership standards. In order to become a member of the Better Business Bureau a BeadifulBABY® owner must meet with a Better Business Bureau associate in person. This meeting is held by the Better Business Bureau to validate the business applying for membership. A lengthy review process is also conducted whereby pertinent business information is checked for validity. We have passed the Better Business Bureau review process and met with a Better Business Bureau associate and as a result BeadifulBABY® is authorized to display the BBBOnLine trustmark as shown.

Click to verify BBB accreditation and to see a BBB report.

We recommend you look for Web seals like these when shopping online to verify the companies you are doing business with and sharing your personally identifiable information with are who they say they are and are validated by trusted third-party associations. We continually take extreme measures to ensure your personally identifiable information is safe and secure. Please contact us if you have any questions or concerns about your personally identifiable information.

If you have any questions, comments, or feedback please call us toll-free 1-888-707-7772 Mon-Fri 8am-6pm CST or e-mail us at CustomerService@BeadifulBABY.com 24 hours a day 7 days a week. We'd love to hear from you!






9. Do you charge sales tax?
Sales tax is requried on shipments being delivered to addresses in the states where we have a physical presence.  Below is a list of states where sales tax is applied and the applicable rate(s).  In some states shipping/handling charges are also considered taxable.

Canadian orders are subject to provincial taxes. Shipments to certain Canadian postal codes including, but not limited to, those in the province of Saskatchewan and the cities of Hull, Quebec and Hawkesbury, and Ontario, the recipient will be required to remit Provincial Sales Tax (PST) to their respective taxing authority.

STATE/PROVINCE TAX RATE (%) SHIPPING TAXABLE
Texas 8.25000 Yes







10. How do I know what size to order?
We make finding your bracelet and necklace size easy.

Most babies, toddlers, children, and adults will fall into these Bracelet Size Guidelines and these Necklace Size Guidelines.

We also have a Charm Size Guide. to help you choose the best charm for your custom BeadifulBABY® Jewelry.






11. What if I order the wrong size?
If you order the wrong size after following our Bracelet Size Guidelines and our Necklace Size Guidelines we will be more than happy to resize your bracelet or necklace for you.

Just simply use our Resize Me!™ Online Order Form to pay the small resizing fee. This small fee includes restringing materials, time spent to restring, and cost to ship product back to you.






12. My child has outgrown their bracelet or necklace - can you resize it for me?
Yes. We will gladly resize your child's bracelet or necklace for you. Although most customers find they prefer to order a whole new bracelet or necklace because they want to keep their child's first bracelet or necklace as a treasured keepsake in their child's baby book. It is always fun to look back at special keepsakes to awh at the small size your child once was.

First, determine the size you would like your child's bracelet or necklace resized at using our Bracelet Size Guidelines or our Necklace Size Guidelines, Second, click the link below to pay the small resize fee and to get further instructions on how to get your child's bracelet or necklace resized.

Go to Resize Me!™ Online Order Form Now.






13. How many strands may I add to my Mother or Grandmother Bracelet?
You may add up to four strands to your Mother or Grandmother Bracelet at a time using our online product pages.

Need more than four strands - we can do it! Simply add a four strand bracelet to your cart, then add another bracelet to your cart for the additional strands. E-mail us at CustomerService@BeadifulBABY.com and let us know you want to combine the two bracelets to form one complete bracelet and we will create your custom bracelet for you.

Need help completing your order? No problem - we will walk you through the order process via Live Chat, over the phone, or through e-mail. We are here to help - so please feel free to contact us.






14. Can I order a name bracelet without a name?
You sure can. Just leave the name field blank and we will custom create your bracelet without a name.






15. Can I add another strand or name to my Mother Bracelet?
Yes you can. Families grow and we know you want to honor all of your children or grandchildren on your wrist so we will gladly add another strand or name to your Mother Bracelet or Grandmother Bracelet. Just simply place an order for the additional strand or strands using the product form for your specific style of bracelet, then e-mail at CustomerService@BeadifulBABY.com to let us know you'll be adding another strand or name.






16. What is your jewelry made of?
All of our personalized jewelry is created using the highest quality materials available. These materials and components include Grade AAA and Grade AA+ Freshwater Cultured Pearls, genuine Swarovski Crystals, quality Semi-Precious Gemstones, 92.5 Sterling Silver Charms, 92.5 Sterling Silver Clasps , 92.5 Sterling Silver components, and professional-grade 92.5 Sterling Silver, stainless steel, and various colors of stringing wire - depending on the application. Only materials regarded as the best and highest quality are used.






17. How do I care for my BeadifulBABY® Jewelry?
You can keep your beautiful BeadifulBABY® jewelry products looking new for years to come by following a few simple instructions on jewelry care.

We include a Jewelry Safety and Care Instructions Card with each piece of BeadifulBABY® jewelry for your convenience.






18. Can you gift-wrap my order?
Yes we can. We provide Complimentary Gift Packaging on all orders.

We also offer Our Signature Gift Packaging to you for a small additional charge.






19. Do you offer gift-certificates?
Yes we do. At BeadifulBABY® we make gift-giving easy!

BeadifulBABY® Gift Certificates come in $10, $25, $50, $100, & $200 denominations. Order one or several of each! You can choose to e-mail your BeadifulBABY® Gift Certificate for quick-delivery or you can select from one of three stylish gift certificates to mail to your recipient.

Gift Certificates are a great last minute gift option and a great way for the receiver to select a gift all their own.






20. Can I order multiple items on one order and mail each to a different address?
Yes you can. Our streamlined checkout process allows you to ship to multiple addresses in a single order.

Gift-giving is made easy with this feature. Order as many gifts as you like on one order, ship each to a different address, and pay once. It's that easy! At BeadifulBABY® we offer convenience, security, and peace-of-mind.






21. Can you create a custom piece of jewelry for me?
Yes we can. Simply e-mail us at CustomerService@BeadifulBABY.com with your design idea and we will make every effort to make your vision realized.

Many customers have requested we create custom handmade jewelry just for them.

View the Fine Handmade Custom Jewelry we have created for our customers upon request.






22. I like a piece of your jewelry, but can you make a small change for me?
Yes we can. Simply e-mail us at CustomerService@BeadifulBABY.com with your design idea and we will make every effort to make your vision realized.






23. What name will appear on my credit card or bank statement?
We use PayPal to process all of our transactions. Your credit card or bank statement will display the following company name on all orders placed at BeadifulBABY.com:

Before November 11, 2007
PAYPAL - TOMORROWSBA

- or -

PAYPAL - TOMORROWSBABY

After November 11, 2007
PAYPAL - BEADIFULBAB

- or -

PAYPAL - BEADIFULBABY

TomorrowsBABY, Inc. is our corporate name. On all orders placed on or before November 11, 2007 our corporate name, TomorrowsBABY, Inc. was displayed on all credit card or bank statements. To avoid confusion, we changed the display name as shown above.

Some credit card companies and banks limit the number of characters displayed which is why you might see one of two display names as indicated above. If you have any questions or concerns about an order you have placed please contact us at CustomerService@BeadifulBABY.com.






24. Does your packing slip include pricing information?
Our BeadifulBABY® Packing Slips do not contain pricing or billing information. They do however contain a product description so in order to maintain the surprise of a potential gift, we seal our BeadifulBABY® Packing Slips with a sticker that prominently displays a message imprinted on the front advising your gift recipient to open their gift before opening their BeadifulBABY® Packing Slip.






25. If I order multiple gift-wrapped gifts, how will I be able to tell each gift apart?
We put a handmade gift note on each gift-wrapped gift so that you or your gift recipients can tell each gift apart. We provide a handmade gift note for all orders that have more than one gift both wrapped using our Complimentary Gift Packaging and our Signature Gift Packaging. These handmade gift notes are in addition to any personal gift notes that you may include in your order.






26. Do you offer discounts on large quantity orders?
Yes we do. We offer discounts on large orders on a case-by-case basis. For example, if you need to order 10 bracelets using the same customization options for a school team, charitable organization, or other - please e-mail us with your requirements at CustomerService@BeadifulBABY.com and we will discuss any applicable discounts with you.






27. Do you have a catalog?
You've asked and we've listened! We are in the process of creating the first-ever BeadifulBABY Catalog. This gorgeous color catalog will be available Winter 2009. It will showcase our most sought-after handmade, custom personalized jewelry and contain an easy order form for your convenience. In the meantime, you may view and order our beautiful handmade jewelry online here at www.BeadifulBABY.com.






If you have any questions, comments, or feedback please call us toll-free 1-888-707-7772 Mon-Fri 8am-6pm CST or e-mail us at CustomerService@BeadifulBABY.com 24 hours a day 7 days a week. We'd love to hear from you!






Shop our Chic Jewelry Boutique by Category:   ♥ Shop Bracelets ♥   Grandmother Bracelets - Mother Bracelets - Sister Bracelets - Mother Daughter Bracelets - My First Pearls - Pearl Bracelets - My First Pearls - Pearl Bracelet and Necklace Sets - Personalized Bracelets - Just for Boys Collection - Personalized Bracelets - Just for Girls Collection - Friendship Bracelets - Charm Bracelets - Casual Bracelets - Princess Bracelets - Engravable Bracelets - View All Bracelets   ♥ Shop Necklaces ♥   Locket Necklaces - Mother Necklaces - Mother Daughter Necklace Sets - My First Pearls - Pearl Necklaces - My First Pearls - Pearl Necklace and Bracelet Sets - Personalized Necklaces - Just for Girls Collection - Friendship Necklaces - Create Your Own Collection - Princess Necklaces - View All Necklaces   ♥ Shop Gifts ♥   Top Ten Gifts - Gift Certificates - New Baby Gifts - Christening Gifts - Birthday Gifts - Graduation Gifts - Wedding Gifts - Anniversary Gifts - Pregnancy Gifts - New Mom Gifts - Just Because Gifts - Engravable Gifts - View All Gifts   ♥ What's New ♥   View All New Summer Arrivals





Free Priority Mail® Shipping with Every Domestic Order! Please contact us CustomerService@BeadifulBABY.com for International Shipping Rates. Most Orders Ship the Same Day!

Charms   |  Clasps   |  Pearls   |  Swarovski Crystal Colors   |  Gift Packaging Options
FAQs   |  Customer Testimonials   |  Payment Options   |  Shipping & Taxes   |  30-Day Returns
Resize Me!™ Service   |  Restring Me!™ Service
About Us   |  Contact Us   |  Site Map   |  Resources   |  Email This Page


Shop BeadifulBABY® for Fine Handmade Mothers Bracelets, Baby Bracelets, Mother Jewelry, Baby Jewelry,
Personalized Jewelry, Christening Jewelry, Christening Gifts, Bridal Jewelry, and Wedding Jewelry!

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