International Customs Agencies
All international shipments must pass through customs (a government agency responsible for controlling the flow of
goods in and out of it's borders). Customs is not a country's mail or post (postal service). A customs department
may impose a duty (taxes and/or handling fees) on packages being imported into its country.
Any duty (taxes and/or
handling fees) imposed by a customs agency is the responsibility of the customer. We are not responsible for any
duty, taxes, and/or handling fees of any kind. Customs may delay some shipments. Delays caused by customs officials
are beyond our control.
Delays in Customs & Package Tracking
Most shipments pass through customs within 24-48 hours. Customs may delay some shipments. Delays caused by
customs officials are beyond our control. On occasion however some packages will be held in customs for an undetermined
(sometimes prolonged) period of time. There is no way for us to determine how long a package will be held in customs -
or why a particular package is being held for an extended period of time. Shipment tracking stops while a package is
being held in customs. The post office updates tracking - customs does not update tracking. Therefore, tracking will
only resume once customs passes a package onto the destination country's postal carrier.
All International Duties - Taxes and Handling Fees
All duties - taxes and/or handling fees imposed by the destination country's taxing authority, customs, or post
office are the responsibility of the customer. We are not responsible for any duty, taxes, or handling fees
of any kind. Each country has its own rules and regulations regarding duty (taxes and handling fees). Please visit
your country's customs and/or postal carrier's Web site to learn more about the possible fees assessed. Below are links
for European and Australian shipments.
Canadian Duty - Taxes and Handling Fees
The
Canada Border Services Agency (CBSA) can examine any
item mailed to Canada - and can impose a duty (taxes and/or handling fees) on all such items. Canadian orders might
be subject to provincial sales tax (PST), the goods and services tax (GST), the harmonized sales tax (HST), and/or
handling fees. All fees imposed are the responsibility of the customer. We are not responsible for any duty, taxes,
or handling fees of any kind. For more information on possible PST, GST, HST, and/or handling fees contact the
Canada Border Services Agency (CBSA)
or the
Canadian Post.
How a Duty - Taxes and/or Handling Fees are Paid
If a duty, taxes, or fees of any kind are imposed on your package - the fees are paid by the person(s) receiving the
package. Some carriers will accept payment at the delivery location - while other carriers might require the package
be picked up at a postal location where fees will be paid in person at the postal location. Each country has its
own rules and regulations regarding duty (taxes and handling fees). Please visit your country's customs and/or postal
carrier's Web site to learn more about the possible fees assessed.