If the delivery of a package is refused, the customer may be eligible for a partial refund dependant upon the following:

• Item(s) must be received back at our design studio within 14 days
• Item(s) must be returnable - see return policy

If the above conditions are met a credit will be issued to the same payment method used to make the purchase. The refund will be the purchase price less the shipping charges and any restocking fees (if applicable). Items that shipped "free" are subject to actual shipping costs incurred. The purpose of this is to defray unnecessary shipping costs and to allow us to offer customers the most competitive prices possible.