How Long Before It Ships?
(including orders with engraved or personalized items) are processed within 48 to 72 hours
many are processed the same day - Monday through Friday (excluding holidays
Some orders are not processed within 48 to 72 hours
. These orders are:
a.) orders placed on weekends or holidays,
b.) some engraved items,
and c.) orders containing items which state on their product page they will ship in [x
] number of days.
When will my item ship?
processing time varies by product
. Refer to an item's product page to determine when that specific item will ship from
our design studio. Add order processing time
(usually stated on product page) to shipping transit time
(i.e., 10-15 days for Free
shipping, 5-7 days for Standard shipping, 3-5 days for Faster shipping, and 2-4 days for Express shipping) for estimated delivery date. Delivery
estimates are estimates only
and not guaranteed
dates as events beyond our control may cause shipping delays
. Learn more about possible shipping
Can I cancel my order, once placed?
No, you may not cancel your order once placed. We move quickly to complete orders. You may follow our return policy
if you decide against an order after you have received your order.
determining when your item will ship? Call us at 1-888-707-7772
|Daily Cut-Off Time
Our daily cutoff is 2:00 p.m. CST - Monday thru Friday
(excluding holidays and weekends).
Express orders for instock items received after 2:00 p.m. may not ship same day. Refer to an item's product page to determine when that specific item will ship from
our design studio. Selecting Express shipping does not eliminate the product's processing time stated on the product page.
You will receive a shipment
notification e-mail with a tracking
number when your order ships.